Your privacy matters.

This Privacy Policy applies to the Car Battery Service website and to personal information handled by the business in connection with its services.

In this policy, references to “we”, “us” or “our” mean Car Battery Service.

We respect the privacy of individuals and take reasonable steps to handle personal information appropriately and transparently.

By using this website or providing information to us, you acknowledge that your information may be handled as described in this Privacy Policy.

The information we collect depends on how you interact with the website and whether you request our services.

Information you provide

When you contact us, request a service, make a booking or otherwise communicate with us, you may provide information such as:

• Your name or other identifying details.
• Phone number and contact details.
• Email address, where provided.
• Vehicle-related information relevant to the requested service.
• Your vehicle location or service location.
• Details about the battery problem or assistance required.
• Information contained in messages or other communications you send us.

You should avoid providing sensitive personal information unless it is genuinely necessary for your interaction with us.

Information collected through website use

Our website may also receive technical information associated with your visit, depending on the website configuration and services enabled at the time. This may include information such as your IP address, browser type, device information and basic interaction or diagnostic information.

We do not state that every category of technical information is collected on every visit. Collection depends on the technologies actually enabled on the website.

Personal information may be used for purposes connected with operating the website and providing our services, including:

• Responding to enquiries and service requests.
• Arranging or managing requested bookings and services.
• Contacting you about a requested service.
• Understanding the vehicle or battery issue you have described.
• Providing mobile battery assistance at the requested location.
• Maintaining business and service records.
• Improving the website, services and customer experience.
• Protecting the website and business against misuse, fraud or security incidents.
• Complying with applicable legal or regulatory obligations.

We will not use personal information for a purpose that is unrelated to the reason it was collected unless permitted or required by applicable law, or where appropriate consent has been obtained.

We do not treat customer personal information as information that is freely available for sale or public distribution.

Where reasonably necessary to operate the business, provide requested services or comply with legal obligations, information may be disclosed to appropriate third parties.

Depending on the circumstances, these may include:

• Technology and hosting providers.
• Website or software service providers.
• Communication providers used to respond to customers.
• Professional advisers where reasonably necessary.
• Government bodies, regulators or law-enforcement authorities where required or authorised by law.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

We do not currently describe any specific third-party customer data-sharing arrangement in this policy unless that service is actually used by the website or business.

Personal information may be stored electronically using systems operated by us or by service providers supporting our business.

We take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include access controls, authentication, restricted administrative access and appropriate technical safeguards.

No method of transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or through the website.

Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business purposes, or where retention is required or permitted by law.

When information is no longer required, reasonable steps may be taken to securely delete, destroy or de-identify it, subject to applicable legal and operational requirements.

Cookies and similar technologies may be used by websites to support functionality, security, preferences, performance measurement or other technical purposes.

The specific cookies or technologies used on this website depend on the website configuration and any third-party services enabled.

Where browser controls allow it, you may be able to restrict or delete cookies through your browser settings. Doing so may affect some website functionality.

We will not describe specific analytics, advertising or tracking cookies as being active unless those technologies are actually implemented on the website.

The website may rely on third-party technology providers for hosting, infrastructure, media handling, communications, security or other technical functions.

Where a third-party provider processes information on our behalf, we expect that provider to handle information in accordance with its own applicable terms, privacy documentation and legal obligations.

Some third-party services may process information outside Australia. Where applicable, cross-border handling of personal information will be subject to the requirements of relevant Australian privacy law.

This website may also contain links or communication options that take you to third-party services. Once you leave our website, those services are governed by their own privacy practices.

Depending on the circumstances and applicable law, you may have rights or choices concerning personal information we hold about you.

These may include requesting:

• Access to personal information we hold about you.
• Correction of information that is inaccurate or incomplete.
• Information about how your personal information is handled.
• Action concerning personal information where you believe it has been handled unlawfully.

Requests should provide enough information for us to identify the relevant records and understand what you are asking us to do.

We may need to verify your identity before responding to a request. Some requests may be subject to legal exceptions or other limitations.

Our services are intended for customers seeking vehicle and battery-related assistance. We do not knowingly seek to collect personal information from children through the website.

If you believe a child has provided personal information to us unnecessarily, you may contact us so that we can consider the appropriate action.

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.

When changes are made, the updated version will be published on this page with an updated effective or revision date where appropriate.

You should review this page periodically if you want to remain informed about how information is handled.

If you have a question about this Privacy Policy or want to make a privacy-related enquiry, you can contact us using the details available below.